Terms and conditions

Event Online Terms and Conditions       条款和条件 SMITHERS 信息


(1) All contracts for the supply of goods and/or other services by Smithers Information Limited (“Smithers Information”) to any person, firm or company (the “Client”, “member company” or “you” hereunder) shall be subject to these terms and conditions which shall apply to the exclusion of any terms and conditions of the Client whether in the order (for the goods/services) or in any negotiation. By placing an order with Smithers Information, Client expressly accepts Smithers Information’s terms and conditions and payment terms.

(2) No variation or amendment of these terms and conditions shall be made unless expressly agreed in writing by a duly authorised representative of Smithers Information.

(3) Smithers Information will send an acknowledgement of order as soon as it is received into the Smithers Information order system [and at this point the contract will come into existence.

(4) Credit card details and personal information is communicated using a secure internet link with SSL encryption. Smithers do not store credit card information. Smithers Information is committed to ensuring that your privacy and personal data is protected in compliance with applicable laws, including the General Data Protection Regulation (GDPR). Visit Privacy-Policy for full details.

Conferences and Events

(1) The conference fee includes entry to the conference sessions, documentation, and appropriate refreshments. Fees do not include delegates travel and accommodation. All credit card orders are processed in USD (for events taking place in US, Canada and Latin America) and GBP or Euros’ (for events in Europe and the rest of the world) at the time the transaction is processed.

(2) Credit card payment or letter of credit as determined by Smithers Information is required for bookings for conferences to be accepted.  Payment must be received in full 10 days prior to the conference. Smithers Information reserves the right to refuse conference entry if payment has not been received.

(3) Cancellations will be accepted and fees refunded (less cancellation fees as described below) only if made in writing and received more than 15 working days before the event starts.

16-30 working days inclusive – 50% cancellation fee applies

More than 30 working days before event – 25% cancellation fee applies

Bookings cannot be cancelled nor fees refunded after that time in case of non-attendance for any reason and any amounts invoiced but not yet paid will become due. Substitutions may be made at any time. Please notify the operations manager for the event. If an invoice has been issued but funds have not yet been received, the cancellation policy still applies.

(4) Sponsor and exhibitor cancellations are permitted 6 months or more prior to the event minus a 20% handling charge.  No refunds can be made for any sponsor or exhibitor cancelling for any reason after this time, and full payment is still due and is non-refundable.

(5) Smithers Information does not accept liability for any loss of or damage to the personal effects of delegates attending the conference.  Smithers Information’s aggregate liability to registrant, whether in contract, tort or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of or in connection with any registration in relation to a conference, whether delegate, sponsor, or exhibitor, shall be limited to the price paid by registrant attending the conference.  In no event shall Smithers Information be liable to a registrant for any loss of profit, loss of damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill, or indirect, special, or consequential damages of any kind.  Registrant agrees to indemnify and hold harmless Smithers Information, its parent and affiliates, and their respective employees against all loss, costs, claims or expenses of any kind arising from any act or omission by registrant during or otherwise in relation to a conference.  The foregoing limitations shall be enforced to the fullest extent permitted under the governing law of this Agreement.

(6) Smithers Information reserves the right to cancel, defer or alter the proceedings without prior notice.

(7) Delegate requiring visas should request a visa invitation letter from Smithers Information at the time of registering for the event, ensuring that sufficient time is left for applications to be completed. Delegates are responsible for contacting the relevant embassy directly.

(8) Smithers Information reserves the right to make reference to delegate companies and use delegate company lists and logos in promotional material.

(9)  The statements, views and opinions expressed by conference speakers, sponsors or delegates are their own and do not necessarily represent those of Smithers Information.

(10) Whether with respect to a conference or otherwise, any unauthorized use of the names, logos, trademarks or other intellectual property of Smithers Information or its affiliates is strictly prohibited.

(11)  All prices are quoted and payable in USD (for events taking place in US, Canada and Latin America) and GBP or Euros (for events in Europe and the rest of the world) exclusive of shipping costs and tax which are to be paid by the Client where applicable unless specifically agreed otherwise.

(12)  Different prices may be quoted to members and non-members.  If the Client’s membership lapses for any reason then the price payable will be that applicable to a non-member without any apportionment in respect of the period of membership.

(13)  Smithers Information shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of a venue or other similar causes beyond its control.

(14)  These terms and conditions and the rights and obligations of the parties shall be governed by, and construed in accordance with the laws of the State of Ohio if the Agreement is with Smithers Information LLC, or the laws of England and Wales if the Agreement is with Smithers Information Limited.

Rev May 2018

Should you have any questions, please contact the Event Team.

Smithers Information Limited - Full Terms and Conditions of Contract  - North America 

Smithers Information Limited - Full Terms and Conditions of Contract - Europe

条款和条件 SMITHERS 信息


 (1) 所有涉及 Smithers Information Limited(以下简称“Smithers Information”)向任何人士、单位或公司(以下称“客户”、“成员公司”或“您”)提供货物和/或其他服务的合同,均受本文所述条款和条件的制约,无论在订购(商品/服务)时还是在任何协商中,这些条款和条件应适用于排除客户的任何条款和条件。客户在 Smithers Information 下达订单,即表明其明确接受 Smithers Information 的条款和条件以及支付条款。

(2) 除非经正式授权的 Smithers Information 代表书面明确同意,否则不得变更或修改这些条款和条件。

(3) 一旦 Smithers Information 订单系统收到订单,Smithers Information 将即刻发送订单确认,此时合同即生效。

(4) 信用卡详细信息和个人信息通过使用 SSL 加密的安全互联网链接进行通信。Smithers 不会存储信用卡信息。Smithers Information 致力于确保您的隐私,个人数据受到包括《一般数据保护条例》(GDPR) 在内的适用法律的保护。详情请访问隐私政策


(1) 会议费用包括参加会议、文件和适当的茶点费用。费用不包括代表的旅行和住宿费用。所有信用卡订单都以处理交易时的美元(适用于在美国、加拿大和拉丁美洲开展的活动)、英镑、欧元或美元(适用于在欧洲和世界其他地区开展的活动)结算。

(2) 仅可使用由 Smithers Information 决定的信用卡支付或信用证进行会议的预订。付款必须在会议前 10 天到账。如果没有收到付款,Smithers Information 保留拒绝相关方参加会议的权利。

(3) 只有以书面方式申请取消预订并在活动开始前 15 个工作日以上收到申请的,才可取消预订并进行退款(扣除以下所述取消费用)。

16 – 30 个工作日(含) - 收取 50% 的取消费用

超过活动前 30 个工作日 - 收取 25% 的取消费用


(4) 赞助商和参展商可以在活动前 6 个月或以上取消预订,同时支付 20% 的手续费。在此之后,任何赞助商或参展商以任何理由取消预订都不能退款,需要支付全部付款且不可退款。

(5) 对于与会代表的私人财物的任何损失或损害,Smithers Information 概不承担责任。对于代表、赞助商或参展商因注册会议所导致或相关的任何损害、损失、成本、索赔或任何形式的费用,不论是合同、侵权或其他形式,Smithers Information 对注册者的全部责任仅限于出席会议的注册者所支付的价格。在任何情况下,对于注册者的任何利润损失、数据损失或损害、预期的储蓄或利息损失、名誉或商誉损失或损害以及任何形式的间接、特殊或后果性的损害,Smithers Information 概不负责。对于因注册者在会议期间或会议其他相关时段的任何作为或不作为所导致的任何损失、成本、索赔或任何形式的费用,注册者同意对 Smithers Information、其母公司和关联公司及其各自员工进行弥偿并保护其不受伤害。上述限制应在本协议管辖法律允许的最大范围内执行。

(6) Smithers Information 保留取消、推迟或更改议程的权利,恕不另行通知。

(7) 需要签证的代表应在活动注册时请求 Smithers Information 签发签证邀请函,确保有足够的时间完成申请。代表负责直接与相关大使馆取得联系。

(8) Smithers Information 保留对代表公司的引用权,并可以在宣传材料中使用代表公司的名单和徽标。

(9) 会议发言人、赞助商或代表所表达的声明、观点和意见都属于他们自己,并不一定代表 Smithers Information 的声明、观点和意见。

(10) 无论涉及会议与否,严禁任何未经授权使用 Smithers Information 或其关联公司名称、徽标、商标或其他知识产权的行为。

(11) 所有价格的报价和支付都应以美元(适用于在美国、加拿大和拉丁美洲开展的活动)、英镑、欧元或美元(适用于在欧洲和世界其他地区开展的活动)进行,不包括由客户支付的运费和税费(如适用),另有特别约定的情况除外。

(12) 会员和非会员报价可能不同。如果客户的会员资格因任何原因失效,则其应付价格将适用非会员价格,不享受任何会员期间的优惠。

(13) 对于因火灾、洪水、罢工、民事、政府或军事当局、天灾、恐怖主义行为、战争行为、流行病、场所可用性或其他超出其控制范围的原因导致 Smithers Information 延迟或未能履行其所负义务的情况,Smithers Information 概不承担任何责任。

(14) 如果协议签订方为 Smithers Information LLC,则本文条款和条件以及当事各方的权利和义务将受俄亥俄州法律的管辖,并根据俄亥俄州法律进行解释;如果协议签订方为 Smithers Information Limited,则本文条款和条件以及当事各方的权利和义务将受英格兰和威尔士的法律管辖,并根据英格兰和威尔士的法律进行解释。